Help Center
Detailed Answers to All Your Questions
Detailed Answers to All Your Questions
About 6b77
Whatever questions you have about accounts, login, deposits, verification, and support — you'll find clear, straightforward answers to all of them here.
If you ever run into a problem using 6b77 or need help understanding something, this FAQ page is your best resource. Here we've provided straightforward answers to real questions on four important topics — contact and support, account verification, login and account management, and deposits. Every answer is based on the direct experience of our support team. If you still can't find an answer here, speak with us directly via 24/7 live chat or email.
Support Contact & Assistance
Yes, 6b77 support is available seven days a week, twenty-four hours a day. Any day, any time — whether it's morning or the middle of the night — our support team is here for you. There are no breaks on holidays either, so you can reach out with any issue at any time without worry.
Having a few details ready before contacting support helps resolve issues much faster. Keep your registered email or mobile number, a brief description of the problem, and — if applicable — your transaction reference number or a screenshot. This allows the support team to quickly identify your account and provide a resolution.
There are two ways to contact 6b77. The first is live chat — available as soon as you visit the site, with instant responses. The second is email — [email protected] — where you can write in with a detailed description of your issue. Support is available 24/7 through both channels.
6b77 support is available in both Bengali and English. Keeping Bangladeshi users in mind, our support team is comfortable communicating in Bengali. So just explain your issue in your own language — there will be no difficulty because of the language.
Yes, live chat works fully and easily from a mobile browser as well. Whether you're on a desktop or a smartphone, you'll find the chat option as soon as you visit the 6b77 site. There is no need to install a separate app or software.
Identity Confirmation Account Verification
Verification is typically requested at the time of your first withdrawal, or when suspicious activity is detected for security reasons. Support may also request verification for large deposit or withdrawal amounts. This is done solely to protect your account.
Yes, the name used to register on the account must exactly match the name on your bKash, Nagad, or Rocket wallet. Any mismatch in the name can hold up the withdrawal process. So take care to enter the correct name at the time of registration.
Verification is done for two main reasons — to ensure the security of your account and to prevent unauthorized use. It confirms that the right person is operating the account and that no one else can withdraw funds without your knowledge. This is an entirely player-friendly process.
Usually a photo of your National ID (NID) or passport is requested. In some cases, a driving license is also acceptable. The document photo must be clear and legible. The support team will inform you specifically which document is applicable.
All documents you submit are secured through SSL encryption and are used solely for the purpose of verification. 6b77 never sells or shares your personal information with third parties. See our privacy policy for more details.
Access & Management Account & Login
No, only one account per player is permitted. If multiple accounts are found under the same person's name, they may be closed and there is also a risk of bonuses being cancelled. This rule is strictly enforced to ensure fair play.
Click the "Forgot Password?" option on the login page. Enter your registered email or mobile number and a reset link or code will be sent to you. Use it to set a new password. If you run into any trouble, the support team will help.
Yes, you can log in from any device using your registered credentials. However, the first time you log in from a new device, a verification code may be sent for security purposes. This protects your account from unauthorized access.
First, make sure your internet connection is active and that you are entering the correct email and password. Try clearing your browser cache or using a different browser. If the problem continues, reset your password. If it still isn't resolved, let support know via live chat — they will assist you promptly.
If you need to change personal information, contact the support team directly. For security reasons, some information cannot be changed automatically — verification is required for that. Support will confirm your identity and then assist with the change.
Payment How to Deposit Money
Deposits generally appear in the account within a few minutes. If it still isn't showing after a little while, save the transaction ID or reference number from your payment app and let support know via live chat or email. The issue will be investigated and resolved quickly.
Log in to 6b77, go to the deposit section, and select Nagad. Follow the on-screen instructions, enter the amount, and send money via Nagad to the specified number. Once the transaction is complete, enter the reference number in the designated field. The minimum deposit amount is ৳500.
The minimum deposit amount at 6b77 for any payment method is ৳500. This limit is the same for all three methods — bKash, Nagad, and Rocket. Deposits below ৳500 will not be processed, so make sure you meet the minimum amount before depositing.
6b77 currently accepts deposits through three mobile wallet methods — bKash, Nagad, and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank. All three methods are fast and secure, and the minimum deposit is ৳500.
The minimum withdrawal amount is ৳800. Once approved, the funds typically reach your mobile wallet within 5 to 30 minutes. When submitting a withdrawal request, make sure the name on your account and the name on your wallet are the same, otherwise the process may be delayed.
6b77 does not charge any additional deposit fee of its own. However, bKash or other mobile wallets may apply their own service charges — this is part of the respective wallet's own policy. Check the charge details in the wallet app before sending money.
Still Have Questions?
If you didn't find your answer in our FAQ, don't worry. The 6b77 support team is by your side at all times. Get instant help on live chat, or write to us in detail by email.